Refund, privacy, and service terms for viewers and movie owners.

Refund Policy

This refund policy covers Astraquiv viewer watch plans, Astraquiv Owner upload plans, and business advert plans.

Eligible Refund Requests

• Refund requests must be made within 24 hours after payment.
• The request must be submitted from the same account that made the payment.
• Payments must meet the applicable minimum refund amount.
• Refunds are reviewed against the payment record, subscription status, and Stripe transaction details.

Processing

• If admin approval is enabled, the refund is not processed until an admin approves it.
• Approved refunds are processed through Stripe back to the original payment method when supported by Stripe.
• A 10% refund fee may be deducted from the payment amount before the refund is sent.
• When a refund is completed successfully, the related viewer plan or owner upload plan is cancelled.

Non-Refundable Cases

• Requests submitted after the 24 hour refund period may be denied.
• Payments below the minimum refund amount may be denied.
• Accounts with policy abuse, chargeback misuse, or fraudulent activity may be denied.
• Third party bank, card network, or Stripe delays are outside Astraquiv control.

Privacy Policy

Astraquiv collects only the information needed to run viewer subscriptions, movie owner uploads, payments, refunds, profiles, and platform security.

Information We Collect

• Account details such as name, email address, profile image, and login status.
• Subscription, payment, saved card reference, refund, and receipt records handled through Stripe.
• Movie owner details, uploaded movie metadata, artwork, and storage references for published content.
• Basic technical information such as browser, device, and session data used to keep the service secure.

How We Use Information

• To create and manage viewer, movie owner, and business accounts.
• To process subscriptions, payments, refunds, receipts, and plan access.
• To display uploaded movies in catalog, body, and trending sections.
• To protect accounts, prevent misuse, and troubleshoot service issues.

Payment and Storage Partners

• Stripe is used for payment processing, saved payment methods, receipts, and refunds.
• AWS S3 is used for storing movie uploads and related media assets.
• Email services are used for payment receipts, refund notices, and account messages.

Cookie Policy

Astraquiv uses cookies and similar tracking technologies to operate, improve, and personalise the Platform for all users.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality such as authentication, session management, and payment processing.
• Preference Cookies: Remember your settings such as language, region, and display preferences.
• Analytics Cookies: Help us understand how users interact with the Platform so we can improve the experience.
• Marketing Cookies: Track browsing behaviour to deliver relevant advertisements and measure campaign effectiveness.

Managing Cookies

• You can control cookies through your browser settings. Most browsers allow you to block or delete cookies.
• Disabling essential cookies may prevent you from logging in or using core platform features.
• You can opt out of analytics and marketing cookies through your cookie preferences panel on the Platform.

Subscriptions & Billing

Astraquiv offers subscription plans for viewers, movie owners, and businesses. This section explains how billing and subscriptions work.

Viewer Plans

Movie Owner Plans

Business Advert Plans

Billing

• All subscription fees are billed in advance on a recurring basis.
• Payment is processed securely through our payment processor (Stripe).
• You will receive a payment receipt by email for each successful transaction.
• Prices and billing intervals are displayed before you confirm a purchase.

Cancellation

• You may cancel your subscription at any time through your account settings.
• Cancellation takes effect at the end of the current billing period.
• You will retain access to your plan benefits until the end of the paid period.
• We do not offer partial refunds for unused portions of a billing period unless required by law.

Plan Changes

• You may upgrade or downgrade your plan at any time. Changes take effect at the start of the next billing period.
• Prorated charges or credits may apply depending on the plan change.

Streaming Quality

Astraquiv delivers video through adaptive quality tiers. The quality you receive depends on your plan, your device, and your internet connection.

4K UHD playback requires a Premium 4K UHD plan, a compatible 4K device, and sufficient bandwidth. Streaming quality adjusts automatically to avoid buffering.

Owner Revenue & Payouts

Movie owners with an active upload plan can earn revenue when viewers watch their published movies. This section explains how earnings are calculated and paid out.

How Earnings Are Calculated

• Owners earn a fixed rate per eligible view of their published movies.
• A platform fee and revenue-share percentage are applied before an owner's balance is updated.
• Fraudulent or inflated playback may be excluded from earnings at Astraquiv's discretion.

Payout Requirements

• Earnings must reach the minimum payout amount before a payout can be requested.
• Payouts are reviewed before being released to the owner's chosen method.
• Supported payout methods include PayPal, bank transfer, and card-based payout where available.
• Payouts are paid out on the scheduled payout day each month when enabled.

Taxes

• Owners are responsible for reporting earnings and paying any applicable taxes.
• Astraquiv may collect tax or withholding information as required by law.

Copyright & DMCA Policy

Astraquiv respects the intellectual property of others and expects our users to do the same. We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers.

DMCA Notice of Alleged Infringement

• If you believe your copyrighted work has been infringed on the Platform, you may submit a DMCA notice to our designated copyright agent.
• Your notice must include: a description of the copyrighted work, the location of the infringing material, your contact information, and a statement of good faith belief.
• We will respond to valid DMCA notices promptly and may remove or disable access to the allegedly infringing content.

Repeat Infringer Policy

• Accounts that are found to repeatedly infringe copyrights may be terminated without prior notice.
• We reserve the right to disable access to the Platform for users who are deemed repeat infringers.

Counter-Notice

• If you believe content was removed by mistake, you may submit a counter-notice with your contact details and a statement under penalty of perjury.

Accessibility

Astraquiv is committed to making the Platform accessible to all users, including those with disabilities.

Our Commitment

• We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
• We regularly audit the Platform for accessibility barriers and work to remediate issues promptly.
• We provide alternative text for images, keyboard navigation support, and screen reader compatibility.

Feedback

• If you encounter any accessibility barriers on the Platform, please contact us at Contact Us.
• We take all accessibility feedback seriously and use it to improve the Platform.

Children's Privacy

Astraquiv is committed to protecting the privacy of children and complying with applicable laws such as the Children's Online Privacy Protection Act (COPPA).

Age Restrictions

• The Platform is not intended for users under the age of 13 (or the applicable age of digital consent in your jurisdiction).
• We do not knowingly collect personal information from children under 13.
• If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

Parental Controls

• Parents and guardians can contact us to request deletion of any information collected from minors.
• We do not target advertising at children under 13.

Account Security

Protecting your account is a shared responsibility between Astraquiv and you.

Your Responsibilities

• Maintain the confidentiality of your account credentials at all times.
• Do not share your account with any third party.
• Notify us immediately of any unauthorised access or security breach.
• Use a strong, unique password for your Astraquiv account.

Our Responsibilities

• We implement industry-standard encryption (TLS) for all data in transit.
• We use secure hashing for password storage.
• We monitor for suspicious account activity and may require additional verification.
• We provide two-factor authentication options where available.

Content Usage Rights

This section explains the rights and responsibilities regarding content on the Astraquiv Platform.

Movie Owner Rights

• Movie owners retain all ownership rights to their content uploaded to the Platform.
• By uploading content, movie owners grant Astraquiv a non-exclusive, worldwide, royalty-free license to host, stream, and distribute the content on the Platform.
• Movie owners are solely responsible for ensuring they have the necessary rights, licences, and permissions for all content they upload.

Viewer Rights

• Viewers may stream and watch content for personal, non-commercial use only.
• Viewers may not download, copy, redistribute, or create derivative works from Platform content without explicit permission.
• Viewers may not use Platform content for any commercial purpose.

Prohibited Content

• Content that is illegal, defamatory, harassing, or violates the rights of any third party is prohibited.
• Content containing malware, viruses, or harmful code is prohibited.
• Content that infringes on intellectual property rights is prohibited and will be removed.

Anti-Piracy Policy

Astraquiv is committed to protecting the rights of content creators and combating piracy on the Platform.

Our Measures

• We use digital rights management (DRM) technologies to protect content from unauthorised copying and distribution.
• We monitor for unauthorised streaming and sharing of Platform content.
• We cooperate with rights holders and industry organisations to identify and remove pirated content.
• We may terminate accounts of users found to be engaging in piracy or unauthorised distribution.

Reporting Piracy

• If you become aware of pirated content on the Platform, please report it to us at Contact Us.
• We take all piracy reports seriously and investigate promptly.

Service Availability

Astraquiv strives to provide reliable and uninterrupted access to the Platform, but we cannot guarantee 100% uptime.

Uptime

• We aim for high availability but acknowledge that occasional interruptions may occur due to maintenance, technical issues, or force majeure events.
• We may schedule maintenance windows during off-peak hours and will endeavour to minimise disruption.

Service Modifications

• We reserve the right to modify, suspend, or discontinue any feature or service on the Platform at any time.
• We will provide reasonable notice before making significant changes that affect user access.

Geographic Restrictions

• Some content and features may be restricted based on geographic location due to licensing agreements.
• Users are responsible for complying with applicable laws in their jurisdiction when using the Platform.

Data Retention

Astraquiv retains user data only as long as necessary to fulfil the purposes described in this policy.

Retention Periods

• Account Data: Retained for as long as the account is active, plus a reasonable period after deletion for legal and compliance purposes.
• Transaction Records: Retained for the period required by applicable tax and financial regulations.
• Support Communications: Retained for a reasonable period to improve service quality and resolve disputes.
• Logs and Analytics: Retained in aggregated and anonymised form indefinitely; individual logs are retained for a maximum of 12 months.

Data Deletion

• You may request deletion of your account and associated data at any time by contacting us.
• Upon account deletion, your data will be permanently removed within 30 days, except where retention is required by law.

International Use

Astraquiv is a global platform and your data may be transferred and processed across borders.

Cross-Border Data Transfers

• Your data may be transferred to and processed in countries other than your country of residence.
• We ensure that appropriate safeguards are in place for international data transfers, including standard contractual clauses.

Compliance

• We comply with applicable data protection laws in each jurisdiction where we operate.
• Users are responsible for ensuring that their use of the Platform complies with local laws in their jurisdiction.

Terms of Service

By using Astraquiv, you agree to use the platform responsibly and only for lawful streaming, account, payment, and movie upload activity.

Viewer Accounts

• Viewers must log in and maintain an active watch plan before accessing paid movie playback.
• Account credentials should not be shared or used to bypass subscription access controls.
• Astraquiv may limit or suspend access for abuse, fraud, or security risk.

Movie Owner Accounts

• Movie owners must maintain an active upload plan before publishing movies.
• Movie owners are responsible for having the rights needed to upload, publish, and distribute their content.
• Content that is illegal, abusive, infringing, or harmful may be rejected or removed.

Payments and Plan Access

• Plan prices and billing periods are shown before payment.
• Saved payment methods can be used for future payments when the user chooses to save card details through Stripe.
• Refunds are handled under the Refund Policy on this page.

Contact Us

If you have any questions about these policies, please contact us.

• Email:contact@astraquiv.com
• Privacy Inquiries:contact@astraquiv.com
• Copyright Notices:contact@astraquiv.com
• Owner Payout Support:contact@astraquiv.com